MyDeepSeekAPI Refund Policy – Eligibility & Timelines

This Refund Policy describes our guidelines for refunds and cancellations. Please read this policy carefully to understand our practices regarding refunds.

1. General Refund Policy

All purchases made through AntiTemp are considered final and non-refundable. This includes, but is not limited to:

Email verification credit packages
One-time credit purchases
Automatic top-up credits
Enterprise or custom credit packages

We do not provide refunds or partial refunds for:

Unused or remaining email verification credits
Credits consumed through API calls
Change of mind or dissatisfaction without a valid technical issue
Errors in the number of credits purchased (please verify before checkout)

Once a transaction is successfully processed, the payment is considered final and will not be reversed unless it qualifies under one of the exceptions outlined below.

2. Exceptions to Our Policy

While all purchases are generally non-refundable, we recognize that certain situations may require special consideration. We may grant refunds under exceptional circumstances, evaluated on a case-by-case basis. These include, but are not limited to:

Technical Issues: If you encounter persistent technical problems that prevent you from accessing or using the service despite following our support guidance and troubleshooting steps.
Duplicate Payments: If you are accidentally charged more than once for the same transaction.
Unauthorized Transactions: If your account is compromised or used without your consent and results in an unauthorized charge.
Significant Service Disruption: If our platform experiences an extended outage or critical failure that significantly impacts your ability to use the service for an extended period (typically 48+ hours of continuous downtime).
Billing Errors: If there is a clear error in the amount charged due to a system malfunction.

If you believe you qualify for an exception, please contact our support team at support@antitemp.com. Your refund request should include:

The email address associated with your account
The date and time of the transaction
Payment reference, transaction ID, or invoice number
A detailed explanation of the issue or reason for the request
Any supporting screenshots, error messages, or documentation

We aim to review all requests fairly and respond within 5 business days.

3. Refund Processing Time

If your refund request is approved, the refund will be issued to the original payment method used at the time of purchase. Please note the following:

Refunds will typically be processed within 5 to 10 business days after approval.
Processing times may vary depending on your bank, payment provider, or credit card issuer (typically an additional 3-7 business days).
We will notify you via email once your refund has been initiated.
Credits will be deducted from your account balance upon refund approval.

We are not responsible for any delays caused by external financial institutions or payment gateways.

4. Chargebacks and Disputes

We strongly encourage you to contact us directly at support@antitemp.com before initiating a chargeback through your bank or payment provider.

Filing a chargeback without first attempting resolution through our support team may result in the immediate suspension or permanent closure of your account due to breach of our Terms of Service. This is necessary to prevent fraud and abuse.

If you file a chargeback:

Your account will be immediately suspended pending investigation
All API keys will be revoked
You will lose access to any remaining credits
Your account may be permanently closed

We prefer to resolve disputes directly and fairly. Please give us the opportunity to address your concerns before escalating to your payment provider.

5. Credit Expiration

Please note:

Credits do not expire as long as your account remains active
If your account is inactive for more than 24 months, we reserve the right to expire unused credits
We will send email notifications at 18 months and 22 months of inactivity before any expiration

6. Automatic Top-Up Cancellation

If you have enabled automatic credit top-up:

You can disable it at any time from your dashboard billing settings
Disabling automatic top-up does not entitle you to a refund of previously purchased credits
Once disabled, no future automatic charges will occur

7. Contact Us

If you have any questions or concerns about this Refund Policy, or if you wish to submit a refund request, please contact our support team:

📧 Email: support@antitemp.com 🌐 Website: https://antitemp.com 🕒 Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC)

We are here to help and will do our best to address your concerns promptly and fairly.

8. Policy Updates

We reserve the right to update this Refund Policy at any time. Significant changes will be communicated via email or dashboard notification. Continued use of AntiTemp after policy changes constitutes acceptance of the updated policy.

Last updated: November 2025